Who we are

We focus on the way things should be done, rather than on the way things are done.

A message from Shirley Woolham, CEO.

I would like to take this opportunity to welcome you to Minster Law, I am delighted that you are interested in working here with us.

It’s an exciting time to be working in the legal sector, developments in technology continue to shake up the industry. As a business, we are focused on how the future of digital can shape our sector. We are proud to have our own online customer portal Ink. Ink is really unique and centred on creating a better journey for our customers.

Our people are courageous in their ambition to do the best for every customer regardless of the severity of injury or level of support needed. We pride ourselves on building trust with our customers who know that they can rely on us when they need us the most.

Customer satisfaction can only be achieved by creating a colleague culture that centres on wellbeing. Here at Minster, colleague wellbeing is prevalent in our every day. We pride ourselves on our programme of regular health, welfare and social activities. We celebrate excellence and the embodiment of our values with all colleagues at our annual Awards Ball and we say thank you to colleague support networks at our family fun days. Outside of events and celebrations we have a vast and varied range of benefits that support you inside and outside of the office.

We are a Platinum awarded Investors in People business.

At Minster we are passionate about the three C’s Customer, Colleague and Community and as a business we strive to make a real difference in our local communities. Ever year colleagues are encouraged to take part in our ‘Giving Back’ activities and take a day paid volunteering for a charity or cause that matters to them. We are incredibly proud of the work we do and it forms a key aspect of what it means to be a part of Minster.

I really hope that you find the right role here for you at Minster. It is a fantastic business to be a part of and we would love to welcome you on board.

“ “Our values and behaviours are underpinned by a culture of openness, trust and mutual respect for one another. We have a clear direction of where we are going with a focus on delivering service excellence to our customers and we work with great people who help us get there.” ”Debra Cuddy, People Director
Look at our current roles here and join the team

Our values

To support our clients, community, partners and colleagues, we live by our company values, which are:


With a shared purpose, we can have a more positive impact on the people around us.


We have the courage to fight for our customers, even when the path is not easy.


The difference between what is difficult and what is possible lies within our own resolve.

Supporting our Local Community

A large part of our culture here at Minster is our focus on giving back to the community, which is driven by a dedicated charity committee made up of our colleagues. Our current focus is sharing skills in the community whether this is through inviting students to spend the day with us or us attending skills building workshops and sharing our knowledge. Learn more about our corporate social responsibility commitments here.

Diversity and Inclusion Statement

Our ethos at Minster is based on unity and belonging. We are committed to a culture where people feel involved, respected, valued, connected and can be their authentic selves. We want to be a company that attracts, engages and develops our diverse talent across Minster.

We stand together through a shared purpose and allow our creativity to flourish. We believe in opportunity and having the courage to embrace new ideas. We ask ourselves how we can do better to highlight the difference between what is difficult and what is possible through working together.

Our commitment