Executive Team
Our Executive team are experienced professionals with a unique combination of legal and commercial backgrounds.
Shirley Woolham
My background
Before joining Minster Law, I spent 20 years in Financial Services across a range of areas including Customer Experience and Product Marketing, and ran a number of business units both in the UK and overseas.
What I do
As Chief Executive Officer, it is my responsibility to work across the business to ensure that we deliver our strategy and financial plan, delivering the highest levels of service to our customers and partners at all times.
The best part of my job is
Working with talented, passionate people who are all keen to radically evolve how we as an industry deliver legal services.
Marcus Taylor
My background
As a seasoned business leader and general manager, my career experience spans numerous industries, from leisure, to car hire, to insurance and legal services, with the common thread through all of my roles being high volume customer centred products and services. Having been closely involved with most aspects of car insurance and claims servicing since 2001, I am well placed to lead the evolution of Minster Law’s product portfolio.
What I do
My role is to create and execute the product vision; developing strategies and solutions that enable the operation to deliver the required level of business effectiveness and customer satisfaction. This entails working closely with members of the executive and senior leadership team to define exactly what we want to be and do as a business, and then supporting the teams in achieving these goals.
Being a hugely ambitious business, with a real desire to wow our customers and partners, a key part of my role is to look at new ways of doing things, and assessing emerging innovations that may support our business and customer aspirations.
The best part of my job is
My job has many great aspects, if I were pressed to pick just one element that I enjoy the most, it would be stretching the boundaries of what is considered possible. The world around us, and in particular technology, is evolving at a fantastic rate, and harnessing this to be able to improve our business propositions and our customer journeys is fantastic.
Martin Hume
My background
I studied for a degree in mathematics at Leeds University and qualified as a Chartered Accountant with KPMG in 2001. I have since held a number of senior finance positions across the insurance and legal sectors.
What I do
I lead the finance and risk functions at Minster Law helping Minster deliver best in class service to its customers.
The best part of my job is
The satisfaction of being able to make a difference to the long term direction of the business and being able to help people in finance and risk develop and progress.
Mazella Heaton
My background
I have worked in financial services for most of my career, delivering large transformational change programmes.
What I do
As one of the Executive team here at Minster Law I’m focussed on ensuring this business can be the best it can possibly be.
I work across the business to define and then translate our business strategy into structured change programmes that drive value. I’m also responsible for making sure our brand, values and communications framework supports our strategy and our culture.
The best part of my job is
Working as part of a trusted leadership team here at Minster Law, we can really make an impact. No two days are the same.