Welcome to INK

FAQs

I’m changing my email/phone number what do I do?

If you are changing your email address or phone number since first registering then you will need to contact us and provide your new details.

I think my personal email has been hacked?

If you believe your personal email has been compromised in anyway please let us know urgently so we can ensure we are not sending any communications to that email. We can also move your account to a new email.

I am halfway through my claim and I want to open an account, is this possible?

Yes this is possible, contact a member of the team and they will send you a registration email.

Can I access my details from any device?

You can access your case online from your desktop pc or laptop, as well as Android or Apple tablets and smart phones.

How do I log in to our old Your Case portal?

If your claim began before the 13th May 2019 you will have been registered for our old portal which you can access here.

I have received a text or email alert from you, what does this mean?

If you are logging in for the first time a text may contain your unique code and you will need to enter this to verify your identity. Alternatively the text may be asking you to complete an action such as review your medical report, which you will find waiting for you when you log on.

Why do I need to give you my mobile number to view my details online?

As part of the initial log in and password reset process we will send you a text message which will have a unique code. This will help identify you, so that we can make sure we keep your records safe. It is important to us that your records remain private but you can still conveniently access them.