All about your medical report

What is a medical report?

A medical report is a requirement in all personal injury claims and is used as proof of the injuries you sustained. Most medical reports will set out what injuries have occurred due to the accident, any pre-existing injuries affected, effects on work and lifestyle, recovery time and recommended treatment.

You may have more than one medical report as part of your claim depending on the nature and complexity of your injuries. Seriously injured clients who have suffered a brain injury, amputation, chronic pain or severe breaks and lacerations can expect multiple reports from a range of specialists.

What happens to the report?

Once you have approved your report, it will be used to understand the provisional value of your injury claim. The full medical report will be included when we submit your full claim to the third party. Which is why it is important to ensure all the information in the report is true and accurate. Any inconsistencies could affect your claim.

How long does it take to receive the report?

The average wait time on a report is 3-6 weeks. However, this can be longer for complex injuries which are waiting on a report from a specialist. The waiting period can also be extended if we are waiting for medical records. Sometimes with specialist appointments, we have to obtain GP and hospital records which can take a while to be sent through the NHS.

How to review and approve your report
You should read the report carefully, checking all details such as your full name, date of birth, address and the injuries sustained are accurate. You can approve your report by one of three ways outlined below:

• Logging in to your INK account. Using INK to review and respond to the information is the fastest way to progress your claim. This service is not available for our seriously injured customers.
• By email. If you requested to receive your response by email, you can respond directly to the email with your approval.
• By post. If you requested a hard copy of your medical report, you can respond by signing your approval and returning by post or by contacting a member of the team over the phone.

Rejecting your report
If you choose to reject your report, we will contact you directly to discuss your report in more detail. There are very few opportunities to make amendments to the report, especially if the change relates to information you did not provide the medical expert at the time of the appointment. You should only reject your report for one or more of the following reasons:

• Errors in your personal details recorded in your report (this does not include spelling mistakes)
• Incorrect accident circumstances in the report
• You have injuries that have been incorrectly reported or are missing from the report
• Effects to your work or daily lifestyle incorrectly reported or missing from your report
• Treatment you had received at the time of the appointment isn’t documented on the report