Why haven’t I been paid yet?
Accident before May 31st 2021
There are no set timescales as to when the third party insurers have to send the money. However, we would usually expect the third party to send the money within six weeks of the case being settled. Once we have received and processed the money it will appear in your bank (depending on whether you have asked for a cheque or BACS) in seven working days.
Accident on or after May 31st 2021
The other side must pay any sum offered to you within 10 business days from the date the offer was accepted. Where the other side needs time to get an updated Compensation Recovery UNIT (CRU) Certificate, their payment must be made within 30 business days. Once we have received and processed the money it will appear in your bank (depending on whether you have asked for a cheque or BACS) in seven working days.
