Making a Personal Injury claim: your frequently asked questions


Making a personal injury or employment claim: your frequently asked questions

Accidents involving a vehicle

1. What should I do if I’ve been injured in a crash?

2. How do I know if I’ve got a valid Personal Injury claim?

3. How much compensation am I likely to receive after my road traffic accident?

4. What is whiplash?

5. My road accident happened because of the road surface - can I still claim?

6. I wasn't wearing my seatbelt at the time of the accident - can I still claim?

7. The driver of the vehicle that hit me wasn't insured - can I still claim?

8. The vehicle that hit me drove away from the scene and the police can’t identify them - can I still claim?

9. I was walking at night without wearing reflective clothing, and was hit by a car on a dark road - can I still make a Personal Injury claim?

10. I didn’t look before I crossed the road and got run over - can I still claim?

11. I was a passenger in a car and I knew the driver had been drinking and/or had taken illegal drugs - can I still claim?

12. I was a passenger in a car being driven by a friend or family member, and the accident we had was their fault - can I claim for my injuries?

13. Who are vulnerable road users?

Motorbike Accidents

1. What should I do if I’ve had an accident on my bike?

2. How do I know if I’ve got a valid motorbike accident claim?

3. How much compensation am I entitled to?

4. I saw my doctor - what do I need a medical assessment for?

5. What if the bike accident was partly my fault - can I still claim?

6. The driver says the accident was my fault but I don’t believe it was - can you help?

7. The accident was down to the road conditions. Can I still claim?

8. I was riding pillion at the time. Can I still claim?

9. I wasn't wearing my leathers/helmet/boots at the time of the accident. Can I still claim?

10. The other vehicle drove away and the police haven’t been able to identify them - can I still claim?

11. There are a few ‘bikers only’ Personal Injury solicitors out there - why should I choose you?

12. Could anything hinder my motorcycle accident claim?

Serious Injury

1. How do I know if I can claim for my injury?

2. Will it cost me anything to claim?

3. How much compensation could I be entitled to?

4. Will you visit me at home?

5. How long will it take to make my claim?

6. Who will be handling my case?

7. Can you provide me with rehabilitation and treatment?

8. We’re really struggling for money because of the accident - can you help?

9. My family are having to provide a lot of care. Can they seek compensation too?

10. Will I have to appear in court?

Personal Injury Claims Process

1. I’ve read bad reviews about Minster Law, how do I know I’m going to get a good service?

2. How can I make sure I get the best settlement?

3. How does your No Win, No Fee guarantee work?

4. How much will I have to pay you if you win my case?

6. How long will it take to make my Personal Injury claim?

7. How soon after an accident should I contact a Personal Injury solicitor to seek compensation?

8. Will a solicitor be dealing with my Personal Injury claim?

9. Will I have to go to court to receive my compensation?

10. Do I have to have any kind of medical assessment?

11. How far will I have to travel for my medical assessment?

12. The accident didn't happen in England or Wales - can I still claim compensation?

13. How is my claim processed?

15. What is an interim payment?

16. What does limitation mean?

17. What if the accident was partly my fault - can I still claim?

18. What if I want to stop my claim at any time?

19. What if the other person isn’t insured? What if the vehicle is stolen or untraced?

20. How do I cancel my claim

Employment claims

1. What Services do you provide in relation to employment claims?

2. What is the cost for these services?

4. How will I know how much the costs of my claim are?

5. How many hours would you expect to spend on an average employment case?

6. What might increase the costs incurred/time spent in my case?

7. How long does an employment tribunal case take to complete?

8. What are the key stages in an Employment Tribunal claim?

9. Will my case be handled by a solicitor?

10. What other means of funding are available for Employment Cases?


1. What do I do if I'm not happy with the service you've provided?

2. What should I do if you cannot resolve my complaint?