You will have a direct contact number or email address for your file handler or the dedicated team dealing with your claim. You should check your previous communications with us and contact them directly.
Before you go to the trouble of calling or emailing us, our frequently asked questions could also help you find a quick solution.
Please have your reference number to hand if you call us. Lines are open Monday-Friday from 9am-5pm.
Calls are charged at your standard local rate and may be recorded for training and monitoring.
Existing customers should always check recent communications for the direct details of the person or team dealing with their claim, as the number below will be unable to assist with any claim enquiries.
Need support? Take a look at our help and advice hub for more information.
Are you a journalist? Get in touch with our press team.
