Digital leadership news

Minster Law has formally launched its new digital claims portal – INK – with 16 thousand customers already live in the system, since the newest version with ungraded functionality went live in July.   CEO Shirley Woolham hailed INK as the first fully operational digital claims journey in the sector.   She said 70% of customers suffering minor injuries are…

Remote medical assessments for motor-related personal injury claims during the lockdown have had an overwhelmingly positive response from customers, highlighted by our recent customer survey. The findings make clear that further digitalisation of the personal injury claims journey will increasingly become the norm, as customers increasingly adopt the technology that enable them to advance the…