Breaking Barriers: Minster Law Provides an Inclusive Experience Online

Minster Law now provides an inclusive online experience to enable website visitors and portal users to access online content and services barrier-free.

As part of our diversity and inclusion strategy, website visitors and users of our digital claims portal, INK, are now able to access a wide range of accessibility and language support tools to customise their digital experience through Recite Me assistive technology.

Being able to offer an inclusive experience is essential to support over 25% of the population who may encounter barriers when exploring our website and customer portal due to having a disability, learning difficulty, visual impairment, or if they speak English as a second language.

The Recite Me assistive toolbar on our digital channels includes screen reading functionality, multiple reading aids, customisable styling options, and an on-demand live translation feature that boasts over 100 languages including 65 text-to-speech and styling options.

Shirley Woolham, chief executive officer, commented, “Here at Minster Law, accessibility and inclusivity is extremely important to us. We are committed to ensuring all customers can access information and services in a way that best meets their individual needs.”

“After being recognised at last year’s British Claims Awards for diversity and inclusion, we wanted to ensure that this remained at the forefront of our customer experience strategy in 2024. Accessibility is a key pillar of this and is another step in proving customer excellence. We are incredibly proud to be able to provide Recite Me’s innovative assistive technology across our website and claims portal.”

The internet can be an incredibly intimidating place for those with access barriers, and those lacking the tools they need to adequately understand or communicate are at a significant disadvantage.

Ross Linnett, Recite Me’s founder and CEO commented, “It is important to provide an inclusive online experience, where everyone can use our digital world in a way in which best suits their needs. As more organisations provide accessibility tools online, those who face online barriers can access information and services hassle-free. The digital world must be accessible for all.”

To explore our accessibility support tool, select the ‘Accessibility Tools’ on the website navigation at the top of the website.