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The latest news and features from Minster Law and the related industries.

Minster Law solicitor explores the impact of changes to Deputy charges

Wednesday 28th October 2020

Following the judgement of Master Whalan in PLK & Ors, which allows higher Deputy charges to now be considered reasonable Minster Law Associate Solicitor David Sears provides an overview of the judgement and the impact it will have for claimant law firms and their clients. Many of our most seriously injured clients are assessed as lacking capacity to manage their financial affairs…

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Minster Law launches new digital claims portal – INK

Wednesday 28th October 2020

Minster Law has formally launched its new digital claims portal – INK – with 16 thousand customers already live in the system, since the newest version with ungraded functionality went live in July.   CEO Shirley Woolham hailed INK as the first fully operational digital claims journey in the sector.   She said 70% of customers suffering minor injuries are…

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Minster shortlisted for Law Firm of the Year at the Yorkshire Legal Awards 2020

Monday 26th October 2020

We’re proud to be shortlisted for Law Firm of the Year (Medium) at the Yorkshire Legal Awards 2020, a prestigious ceremony which celebrates the best of Yorkshire legal firms. Finalists for Law Firm of the Year have been judged on their training initiatives, accreditations, client care, dedication to staff and an overall active approach to…

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Minster reports £1.1m profit as CEO predicts bright future for ‘resilient and digital ready’ business

Monday 26th October 2020

We have reported a £1.1m profit for 2019 (2018: £1.9m) on a turnover of £34.1m (2018: £35.1m) in our annual report and accounts. CEO Shirley Woolham said the result was  “a considerable achievement in light of the exceptional trading conditions created as a result of Covid 19.” Commenting further on the results, Shirley said the…

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Meet our newest team member in bike and serious injury partnerships

Wednesday 21st October 2020

Meet Minster Law’s new Solicitor and Senior Relationship Development Manager and bike claims expert – Matthew Bell – brought onboard to create new strategic partnerships. Where were you working before coming to Minster Law? I was the Managing Director of Sorry Mate Group Ltd, better known as sorrymate.com, a specialist bike solicitor. You are a…

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Common sense prevails in a landmark Court of Appeal decision on Swift v Carpenter

Monday 19th October 2020

Associate solicitor Shaun Walker provides his opinion on the Swift v Carpenter judgment and the benefit it will have for many seriously injured claimants who require accommodation designed for their specific needs. The old method of calculation for accommodation never worked as it was intended to do, and a complete overhaul of the approach to…

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Changes to bereavement claims a step in the right direction

Monday 19th October 2020

Reforms to the Fatal Accidents Act now allows for unmarried cohabitees to claim bereavement damages following the death of a loved one – Associate Solicitor Philip Austick comments on how the change could impact on clients, and whether the changes are enough. The reform to this provision in the Act, which came into effect on…

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A brief analysis of the Court of Appeal decision in Swift v Carpenter

Friday 16th October 2020

Minster Law Associate Solicitor Jonathan Bamforth provides an overview of the appeal in Swift v Carpenter and the impact it will have for claimant law firms and their clients. Notwithstanding the indication that an application for leave to appeal to the Supreme Court has been made by the Defendants in the case, the Court of…

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Serious Injury team define their approach to Swift v Carpenter

Friday 16th October 2020

Minster Law Serious Injury team prepare for the changes Swift v Carpenter will bring to providing fair accommodation for vulnerable clients. In a peer review session Minster Law’s Serious Injury team met to discuss the landmark decision handed down by the Court of Appeal in the case of Swift v Carpenter. The overall view from…

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Minster’s customer heroes

Wednesday 14th October 2020

At Minster Law we strive to provide the best customer service possible and are always looking to improve. We participated in National Customer Service Week, a week-long opportunity to raise awareness of customer service and recognise and celebrate the best examples in the business. We hosted a number of activities to share customer insight and…

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Landmark decision from court of appeal on Swift v Carpenter

Friday 9th October 2020

‘The eagerly awaited Court of Appeal judgement in Swift v Carpenter has now been handed down. The Court of Appeal have held that they are not bound by Roberts v Johnstone. The Appeal Judges considered a number of different methodologies advanced by the parties but held that the correct approach was to use the additional…

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Leadership team interview: What is customer service?

Thursday 8th October 2020

As part of #NationalCustomerServiceWeek we sat down with CEO Shirley Woolham and members of our leadership team Rizwan Mughal and Laura Bleasby to discuss the importance of customer service. Why do you think customer service is more of a focus for companies now? Shirley – “As consumers of service today, we have so many choices of…

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Minster Law achieves ‘splendid’ settlement for motorbiking volunteer

Tuesday 6th October 2020

Minster Law helped achieve a “splendid” settlement for a claimant who was a dedicated community volunteer, despite a lack of existing case law on his side. Our 78-year old claimant was stationery on his motorcycle at a queue of traffic at a set of traffic lights in Sheffield, when the defendant collided with the stationery…

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Collaboration is at the heart of great customer service

Tuesday 6th October 2020

The claims process places insurers and law firms in opposing corners, so it would be natural to consider an adversarial relationship necessary – however at Minster Law we believe effective collaboration delivers the best outcomes, not only for customers but for all parties.      Understanding the needs of our customer and providing them with a smooth…

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Minster Law focuses on customer service in 2020

Tuesday 6th October 2020

“Minster are committed to the development of, and investment in colleagues, recognising that this is key to empowering and motivating our people to reach their true potential and be the best that they can be” said Debra Cuddy Minster Law HR Director Training and development has always been a focus at Minster and contributed towards…

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Biker to biker – staying safe during the colder months

Monday 5th October 2020

Serious Injury team members Lee Elmore and Thomas Beech are confident motorbike riders, but with colder, more unpredictable weather approaching there is a higher risk of accidents and their safety is paramount. We caught up with them to find out how they prepare for the colder weather during Autumn and Winter.   Working with people…

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Minster Law shortlisted twice for the Customer Service Excellence Awards 2020

Monday 5th October 2020

We’re delighted to have been shortlisted two times in Modern Insurance Magazine’s Customer Service Excellence Awards 2020, which celebrates customer service success in the insurance and broker markets. Our shortlisted categories include Giving it Back to Charity and Investment in Company Culture. Giving it Back to Charity recognises innovative and influential approaches to fundraising and…

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