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Promotional graphic for National Customer Service Week featuring the title “Changing Mindsets: Turning Disputes into Resolutions.” The design includes a chalk-drawn outline of a head with a glowing light bulb above it on a textured blue background, symbolising ideas and problem solving. A purple text panel displays the session title and speaker names: Thomas Palmer, Supplier Manager and Terry Crane, Insurer Relationship Lead. The National Customer Service Week and Institute of Customer Service logo appears in the top-right corner. Two speaker headshots are positioned in the bottom-right corner. The colour scheme combines purple, blue, pink and white, with geometric triangle accents in the top-left corner.
Changing Mindsets: Turning Disputes into Resolutions

It’s easy to think of the relationship between claimants and defendants in a personal injury claim as two sides fighting a conflict, with each jostling to gain the upper hand....

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